- Watches & Offers
- Ordering & Shipping
- Returns & Exchanges
- Repairs & Warranty
- My Account
- Payments
- Customer Service
- Sylvi Brand Inquiries
To place an order, simply browse through our collection of watches, select the one(s) you like, and add them to your cart. Once you have everything you want, proceed to checkout and enter your shipping and payment information. For Video link Click Here
The delivery time depends on your location. Generally our shipping partners delivers
- Metro Cities : 3-5 working days.
- Rest of India : 5-7 working days.
All Sylvi watches are shipped via express delivery. Track your Order
You can track your order using the tracking number we provide via WhatsApp, SMS and Email. Simply enter the number by Clicking Here
Yes, we do offer the option to customize our watches with a personalized name or message on the back case. To request customization, please contact our customer service team either by phone at +91 96876 60234 (10:00 AM to 6:00 PM, Mon - Sat) or by email at customercare@sylvi.in. Our team will provide you with instructions on how to place your customized order. Please note that customizing a watch may add additional processing time to your order.
You can check the status of your order by logging into your account on our website and viewing the tracking information. We will also send you regular updates on the status of your order via email, WhatsApp or SMS.
In the rare event that your order is lost during transit, we will initiate an investigation with our shipping partners and work to resolve the issue as quickly as possible. If we are unable to locate your package, we will offer a full refund or a replacement product. In such scenario contact Sylvi Customer Care
We offer delivery services to most locations within India. To see if we deliver to your area, please enter your pin code on product page for delivery options.
Sylvi offers free delivery on prepaid as well as COD orders above Rs 1499. However, COD handling fee will be applied of the case of Cash on Delivery order.
Yes, It is possible to place an order for our watches to be delivered throughout India, even if you a non resident of the India. We have a wide delivery network that covers almost all pincodes in India. Simply place your order and we will ensure that your desired delivery location in India is fulfilled.
You can find information about our Shipping Policy by Clicking Here.
We’re so confident you’ll love your Sylvi timepiece that we offer a 10 Day Money Back Guarantee on all orders. See our Returns & Refund Page for more details or contact our customer service team at customercare@sylvi.in
We accept returns and replacement within 10 days of purchase, provided the watch is in its original condition and packaging. For more information Click Here.
To initiate a return or exchange, please contact our customer service team by Customer Care Number: +91 96876 60234 (10:00 AM to 6:00 PM (Mon - Sat) OR Mail: customercare@sylvi.in . We will provide you with further instructions and a return shipping label, if necessary.
(Note : You will receive a reply to your mail within 24-48 hours, and our support department is closed during the bank holiday.)
Unfortunately, we cannot accept returns or exchanges for personalized watches unless they are defective or damaged.
We do not offer exchanges at this time. However, you can return the product within 10 days of delivery and place a new order for the desired product.
If you receive an incorrect item please contact us within 24 hours of receiving the product by email or WhatsApp. Email the packaging and product photos and videos to Customer Care Number: +91 96876 60234 (10:00 AM to 6:00 PM (Mon-Sat) Mail:customercare@sylvi.in. We will give you a solution within 2 working days.
(Note : You will receive a reply to your mail within 24-48 hours, and our support department is closed during the bank holiday.)
If you receive an damage watch please contact us within 24 hours of receiving the product by email or WhatsApp. Email the packaging and product photos and videos to Customer Care Number: +91 96876 60234 (10:00 AM to 6:00 PM (Mon-Sat)Mail:customercare@sylvi.in. We will give you a solution within 2 working days.
(Note : You will receive a reply to your mail within 24-48 hours, and our support department is closed during the bank holiday.)
Yes, return shipping costs are the responsibility of the customer, unless being returned due to damages or malfunction. In some areas, where our logistic partner does not offer pickup service, the customer has to self-ship the product to our warehouse at their own cost.
All Sylvi watches can be returned for a refund or store credit within 10 days of delivery. Only costimized watch it can not be returned. However, returns received beyond 10 days from the date of purchase or that do not meet our quality standards can not be accepted and will be returned to the sender.
To return your order, call on +91 96876 60234 with your name, address, and order number to schedule the return. Our customer service team will advise you of the next steps and answer any questions.
No, we only accept returns for products purchased directly from Sylvi.in.
Yes, our standard return and exchange policy applies to watches purchased with a discount code. However, the refunded amount will be based on the discounted price you paid, not the original price of the watch.
Yes, we offer a 6 month manufacturer’s warranty on the movement of our watches. Additionally, you get 6 months of extended warranty if you register your product. Our warranty does not cover damages that may occur from everyday use. You can review our warranty policy. If you have further questions, please do not hesitate to contact us and we will do our best to resolve the issue.
Sylvi watches come with 1-Year Warranty* [6-month Manufacturer Warranty + 6-month Free Extended Warranty on registration.
For more information click here.
To watch a tutorial video on how to register your warranty, click here.
Sylvi watches warranty covers the watch movement, hands, and dials only. In case of defects covered by the warranty, your watch will be repaired free of charge.
For more information click here.
The warranty does not cover damage caused by improper storage, handling, assembly, maintenance, or use, defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence, water damage if the product's water resistance levels are not followed, or products not purchased from an authorized retailer.
For more information click here.
Yes, after the expiry of the warranty period, Sylvi service centers will be available to repair and maintain your watch against a reasonable charge.
You just need to call on Customer care: +91 96876 60234
Note: Invoice and serial number is required for faster response from customer care.
The Sylvi Watch comes with a unique serial number on either the Tag that is included with the watch or behind the watch itself. If you are having difficulty locating the serial number, you can visit our warranty registration page at https://support.sylvi.in/warranty-registration and click on the ⓘ button for more information. If you still need assistance, please don't hesitate to contact our customer care team who will be happy to assist you.
To watch a tutorial video on how to register your warranty, click here.
In the unlikely event that your Sylvi Watch cannot be repaired, we will do our best to find a suitable solution for you. Sylvi Watches generally keeps parts for a specific model for up to 5 years after it has been discontinued. If your watch needs repair after 5 years, we may still be able to service it, but it may take some time to source the necessary parts. Please note that we will make every effort to provide repair services for Sylvi Watches for as long as possible, ensuring that you can continue to enjoy your timepiece for many years to come.
- We accept returns and replacement within 10 days of purchase, provided the watch is in its original condition and packaging.
No, the warranty becomes void in the event of servicing or repair of the watch by any person not duly authorized by Sylvi Watch or its representatives.
You can contact Sylvi customer care at +91 96876 60234
Sylvi Watches has a simple and hassle-free warranty claim process. In case you face any issue with your Sylvi Watch during the warranty period, you can contact their customer care number and provide the watch's serial number or invoice number. The customer care executive will assist you in identifying the problem with the watch and determine if it comes under warranty criteria. If the watch is under warranty, all necessary repairs or replacements will be done free of charge.
In case the watch is not covered under warranty criteria, the customer care executive will guide you through the repair or service process and provide you with an instant solution. Sylvi Watches always strives to ensure customer satisfaction and makes sure that the claim process is quick and hassle-free.
Yes, you have the option to shop as a guest on our website without registering. However, we highly suggest that you create an account on Sylvi website as it offers a quicker 🛒 checkout process, the ability to track your order 🚚, save products to a wishlist for future reference, and an enhanced shopping experience. To register, simply Click Here
Creating an account on the Sylvi watch website is quick and easy! Simply click here to "Sign Up" at the top of the page "👤" and Then, fill in your personal email address. You will get a confirmation code. Enter that code and Congratulations, you now have a Sylvi watch account!
If you forget your password, click on login page "👤". You will receive an email 📧 with your password.
Yes, you can edit your personal details anytime by logging into your account and clicking on "Edit Profile"👤.
No, each email address can only be associated with one account on our website.
Creating an account with us will give you access to exclusive promotions🛍, faster checkout 🛒, order tracking 🚚, and the ability to save your favorite items. Click here "👤"to create account now.
To delete your account, please contact 📞 our customer service team.
Yes, we take the privacy and security of your personal information very seriously. We use industry-standard encryption technology to protect your data.
To subscribe to our newsletter, scroll down to the bottom of our website and enter your email address in the box provided.
No, currently our website accounts are only for online purchases. Please visit our physical stores to make purchases in-person.
Yes, you can easily track your order history and status through your Sylvi watch account. Simply log in, click on "Orders," and you'll see a list of all your previous orders. You can click on each order to see its status, as well as any tracking information associated with it.
We accept payments through credit cards, debit cards, net banking, UPI and COD (cash on delivery).
We accept all major 💳 credit cards, debit cards, including Visa, Mastercard, and American Express, for payments.
We accept debit cards 💳 issued by all major Indian banks for payments on our website.
We accept net banking payments from all major 🏦 banks in India, including HDFC, ICICI, SBI, Axis, and many more.
Yes, we offer cash on delivery 💵 as a payment option on our website.
You can check the status of your payment by logging into your account and checking the order details. Once your payment has been processed, you will receive a confirmation email 📧.
Yes, we use industry-standard encryption technology to protect your payment information and ensure secure transactions on our website.
Yes, we offer a refund for cancelled orders. The refund amount will be credited back to the original mode of payment used during checkout.
Once your product is received at our warehouse, we will share a refund link with you. You can use this link to provide your bank/UPI/card details for processing the refund. If you made a prepaid order, the refund will be directly settled to your original payment mode. Please note that the entire refund process typically takes 10-15 days.
We offer a 10-day return policy on all products purchased from our website. If you are not satisfied with your purchase, you can return it within 10 days for a full refund or exchange. For more information click here.
Cash on Delivery is a payment option where you can pay for your product in cash at the time of delivery, without any advance payment.
At our online store, we offer the convenience of Cash on Delivery (COD) as a payment option for our customers. However, there is a small additional charge of Rs. 49 for COD orders.
Well, offering COD involves additional costs for us, such as handling fees and increased risk of fraud. By charging a nominal fee, we are able to offset these costs and continue to provide the convenience of COD to our customers.
Almost all products under Rs. 1490 are eligible for Cash on Delivery.
Yes, we have set a limit of Rs 1490 on the cart value for COD orders. You can check the limit on the product page or during the checkout process.
Yes, you can place multiple orders using Cash on Delivery payment option, as long as the cart value is within the limit set for COD.
We accept COD orders on most pin codes serviced by our courier partners. You can check if your pin code is eligible for COD during the checkout process or by using our pin code checker tool on the product page.
Once your product is received at our warehouse, we will share a refund link with you. You can use this link to provide your bank/UPI/card details for processing the refund. If you made a prepaid order, the refund will be directly settled to your original payment mode. Please note that the entire refund process typically takes 10-15 days.
Cash on Delivery is only available for orders within India and the acceptable currency is INR (Indian Rupees).
For any general queries regarding our products pricing or website, feel free to call us or send a Whatsapp message at +91 96876 60234
To report damages, quality issues or request a return or exchange please email us at customercare@sylvi.in . We are available from Monday to Saturday from 9am to 6pm.
We are located in Surat, Gujarat, India. We stock all items at our warehouse here and dispatch directly to customers from the warehouse. View Location.
Sylvi watches are designed and assembled in Surat, Gujarat-India using high-quality components sourced from around the world. Around 70% watch parts are made in India. For more information about SYLVI Click Here.
Sylvi watch offers a range of affordable and stylish watches that cater to different tastes and budgets. While talking about luxury brand, Sylvi watches has made a new era in India called Luxury at affordable price due to it's high quality and design.
Yes, Sylvi is an Indian watch brand. Sylvi watches are designed and assembled in India, with 70% high-quality components are made in India and 30% components are sourced from around the world. The brand takes pride in its Indian roots and the unique designs that reflect the diverse culture and heritage of the country. For more info Check about us.
Sylvi is an Indian watch company. The brand is designed and managed in India with a team of skilled professionals who work hard to create unique and high-quality timepieces for our customers. While we source components from around the world to ensure the best quality and design, our commitment to our Indian roots remains steadfast. For more info Click here.
The brand offers a wide range of stylish watches that cater to different tastes and budgets of Indian customers. Being the most affordable Indian brand in 2023, Sylvi provides top-notch quality watches at a pocket-friendly price range of 750 rs to 1800 rs, which is impressive. Moreover, the brand is passionate about providing the best customer service to its customers, as they offer a one-year warranty with fastest customer support. In case of any future repairs, the customer can easily call the customer care number and get their problem resolved, and Sylvi will arrange pickup from the doorstep all over Pan India and get the work done at a very affordable price. This kind of after-sales service is rare to find in this price range, and it shows that the brand truly cares about its customers. Overall, Sylvi Watch is a good brand that provides quality products with excellent customer service at an affordable price. For more details Click here.
Yes we do. For exploring new offers and discounts visit here: Sylvi Watch Offers & Discounts.
We use high-quality quartz movements in our watches. Quartz movements are known for their accuracy and reliability, and they are powered by a battery. Read more about Japanese Quartz Movement Watch here.
We uses premium materials such as stainless steel, genuine leather, and sapphire crystal in their watches. The watch cases are made of 316L stainless steel, which is durable, corrosion-resistant, and hypoallergenic. The straps are made of genuine leather and are available in a variety of colors and styles. The crystals used on the face of the watches are made of scratch-resistant sapphire, which is known for its durability and clarity.
Yes, Sylvi watches are water-resistant up to 30 meters (3ATM). This means that they can withstand splashes of water and can be worn while washing hands or in the rain.
To set the time and date on a Sylvi watch, refer to the instruction manual provided with the watch. Generally, this involves pulling out the crown to a specific position and turning it to set the time and date. To get detailed instructions, please check individual product page and find User Manual section below product price.
Sylvi watches have a power reserve of up to 1 year. This means that the watch will continue to keep accurate time for up to 1 year before the battery needs to be replaced.
Yes, Sylvi watches have a chronograph or stopwatch function, depending on the model. Chronographs are stopwatch functions that allow you to time events with precision. Some Sylvi watches also have a date function.
The size of the watch case and strap varies depending on the model. Please refer to the product page for specific dimensions.
Sylvi watches have a variety of clasp and buckle options, depending on the model. Some watches have a traditional buckle, while others have a deployment clasp. Deployment clasps provide added security and are easy to open and close with one hand.
Sylvi watches may have special features or complications such as a chronograph, or date function, depending on the model. These features add functionality and style to the watch.
To adjust the watch band, refer to the instruction manual provided with the watch. Generally, this involves removing links from the bracelet or adjusting the leather strap to fit your wrist.
We offer discounts on our watches periodically throughout the year, including during holiday sales and special events. We also offer exclusive discounts to our newsletter subscribers, so be sure to sign up to stay informed about our latest promotions. Checkout our Offers page for offers and discount codes on Sylvi Watches.
Redeeming a discount code for our wristwatches is a simple and straightforward process. Once you have selected your desired watch, add it to your cart and proceed to checkout. At checkout, you will see a field where you can enter your discount code. Simply enter the code and click the "apply" button. The discounted price will then be reflected in your total.
Unfortunately, we only allow one discount code to be used per purchase. This is to ensure that we can continue to offer competitive prices and discounts to all of our customers.
The validity period of our discount codes varies depending on the promotion. Some discount codes may be valid for only a few days, while others may be valid for several weeks or even months. Please refer to the terms and conditions of the specific discount code you are using to confirm its expiration date.
In most cases, discount codes cannot be combined with sale items as these items are already heavily discounted. However, please check the terms and conditions of the specific discount code you are using to confirm whether it can be combined with sale items. Or contact our customer care department to get all details of discount and offers.
We may offer free shipping with certain discount codes or promotions. Please check the terms and conditions of the specific discount code you are using to confirm whether free shipping is included.
Discount codes cannot be applied retroactively to orders that have already been placed. However, you may be able to use the discount code on a future order.
The validity period of our discount codes varies depending on the promotion. To check whether a discount code is still valid, simply enter the code at checkout and click the "apply" button. If the code is still valid, the discounted price will be reflected in your total.
Yes, we offer exclusive discounts and promotions to our newsletter subscribers. To sign up for our newsletter and receive these exclusive offers, simply enter your email address on our website.
Some discount codes may have exclusions, such as limited edition or clearance items. Please check the terms and conditions of the specific discount code you are using to confirm whether any exclusions apply.
In most cases, discount codes can be used for pre-order items. However, please check the terms and conditions of the specific discount code you are using to confirm whether any restrictions apply.
Sylvi watches use a standard watch battery, which typically lasts up to 2 years. When the battery needs to be replaced, it should be done by a professional watchmaker to ensure that the watch is properly sealed and remains water-resistant.
Our customer service team is available Monday through Friday, from 10:00 am to 6:00 pm (Mon -Sat) Indian Standard Time (UTC/GMT +5:30 hours)
(Note : Our support department is closed during the bank holiday.)
Absolutely! You just have to type 'Hi' on WhatsApp: +91 96876 60234, and our customer service team is happy to help you choose the right watch based on your preferences and needs.
+91 96876 60234 (10:00 AM to 6:00 PM (Mon - Sat)
(Note : Our support department is closed during the bank holiday.)
The brand, Sylvi, was established in 2015 in India with a focus on producing high-quality watches within the country. The company was founded with the goal of bringing world-class products to the Indian market, and it has been a supporter of the "Make in India" campaign since its inception. Click here to know more SYLVI history.
Sylvi is unique because it is a luxury brand that offers precision and innovation at an affordable price point. The brand's commitment to quality sets it apart from other Indian watch manufacturers, and its use of modern manufacturing machinery ensures that its products are made to the highest standards. Click Here For knowing more about SYLVI manufacturing .
At Sylvi, we believe that luxury shouldn't come at an exorbitant price tag. By streamlining our production processes and cutting unnecessary costs, we're able to offer high-quality men's wristwatches at affordable prices.
The core values of the Sylvi brand are a commitment to quality, innovation, precision, and affordability. The company is dedicated to producing high-quality watches that meet the demands of its customers and exceed their expectations. To know more about SYLVI Click Here.
The most popular products offered by Sylvi are its men's wristwatches, which are known for their remarkable features and affordability. Sylvi watches are designed to be passed down through generations and feature Japanese quartz movement, water resistance up to 3ATM, date and day display, chronograph functionality, multifunction features, alarm and stopwatch, and analog and digital display. Click here to explore our collections.
Sylvi is committed to delivering high-quality products that meet or exceed the standards of its competitors. The company uses the latest manufacturing machinery and processes to ensure that its products are made to the highest standards, and it performs detailed quality checks on each product before it is released for sale. Sylvi's commitment to quality sets it apart from other Indian watch manufacturers and ensures that its products are comparable to those of its competitors. To know more in details about SYLVI Click Here.
Sylvi supports social causes by empowering women with equal opportunities to succeed through providing necessary tools and resources such as training and leadership programs. The brand believes that when women succeed, everyone succeeds. In addition, Sylvi is committed to diversity and inclusion by providing accommodations for equal employment access to its deaf and hearing disability employees, and ensuring that no one is left behind. To know more click here.
SYLVI has a partners program that allows individuals and businesses to earn up to 8% commission for successful referrals by promoting and advertising SYLVI watches to their customers. The program is free and easy to join, and participants can access linking tools, reporting, and customer support. Click Here to Join Now.
"Sylvi" means "From The House Of Strength," it means the watches produced by the SYLVI brand are durable, reliable, and built to last. The name may also imply that SYLVI brand has a strong foundation, with a focus on quality and craftsmanship.