• General Questions
  • Placing an Order
  • Shipping and Tracking
  • Returns and Exchanges

Yes, we do offer many coupons or discount codes. Also, we occasionally run promotions and sales which will be advertised on our website and social media channels. We recommend signing up for our newsletter to stay up-to-date on any upcoming promotions or special offers. You can check our latest offers and promocodes here: Sylvi Discount Offers.

We are located in Surat, Gujarat, India. We stock all items at our warehouse here and dispatch directly to customers from the warehouse.

For any general queries regarding our products pricing or website, feel free to call us or send a Whatsapp message at 96876-60234. To report damages, quality issues or request a return or exchange please email us at customercare@sylvi.in. We are available from Monday to Saturday from 9am to 6pm.

No, we are online only but we deliver everywhere across India. We also offer Cash on Delivery and express delivery options at most pincodes.

Yes, our warehouse is in Uttran, Surat in Gujarat. For walk-ins, we are open from 10am to 5pm from Tuesday to Saturday. If you would like to come, please let us know 24 hours in advance and we can confirm if someone will be available to attend to you.

We do frequent posts on Facebook, Instagram and also occasionally send newsletters regarding new product arrivals and active promotions. The easiest way to stay in touch is by following us on Instagram and subscribing to our newsletter.

At the footer, you'll find the Sign Up & Save block. Enter your mail and get signed up for the newsletter. It also gives you a special discount code that gives you a 10% discount on your purchase.

We offer our customers high quality products without the additional cost of expensive brand names. Unlike other brands who add on huge retail markups, we cut out the retail agents and other middle men and sell direct online to you. Our promise is to always offer high-end and quality wrist wear products to men around the world at affordable prices.

For our quartz pieces, we use a Precision Quartz Movement. Be sure to see the ‘Details’ tab on the product page to check what type of movement your watch has and see our product care page to see how to care for your timepiece.

We’re so confident you’ll love your Sylvi timepiece that we offer a 10 Day Money Back Guarantee on all orders. See our Returns & Refund Page for more details or contact our customer service team at customercare@sylvi.in

Our watches have a water resistance up to 3 ATM (Rain resistant). Please make sure that you DO NOT press any buttons in the water. Please avoid contact with water, as water damage is not covered under warranty.

Yes, we offer a 6 month manufacturer’s warranty on the movement of our watches. Additionally, you get 6 months of extended warranty if you register your product. Our warranty does not cover damages that may occur from everyday use. You can review our warranty policy. If you have further questions, please do not hesitate to contact us and we will do our best to resolve the issue.

For the detailed list of our terms of use, return policy, shipping policy, warranty policy or privacy policy, please click here.

While making your purchase, select the Cash on Delivery payment option. You can then pay by cash when our logistics partner delivers the order to you.

The EMI or ‘equated monthly installment’ payment option allows you to pay for your orders in easy monthly installments, provided you have a credit card from a partner bank.

Currently, we deliver across pan India. Please check if we deliver to your area/city by entering your Pincode on the product page.

Once you add a product to your cart, your cart drawer slides open and you should be able to see the item(s) added to your cart. You can also open your cart by clicking on the Cart icon on the top right corner. On the cart drawer, click on checkout, fill up your contact information and then select your shipping method and payment method to complete your purchase.

We have the following payment options available:

Cash On Delivery (available at most pincodes)
Credit Card (including American Express and International Cards)
Debit Card, Net banking, UPI or Mobile Wallets
Direct bank transfer via NEFT or IMPS
Easy EMI by Seezle Pay

If you are facing a payment issue during the checkout, try again after a couple of hours and if you are still not able to complete the transaction online, please contact us via phone or Whatsapp at 96876-60234 and we’ll work on resolving your issue.

No, creating an account is optional. You can easily complete your order as a guest.

The order acknowledgement email or SMS is sent to you as soon as you complete the order. If for some reason the email or SMS does not get delivered to you, it is possible that the information you entered might have been incorrect. Please contact us via phone or Whatsapp at 96876-60234 and we’ll check and update your information accordingly.

Based on the pincode and payment method, we use Bluedart, Delhivery and FedEx to deliver packages across India. If you have a specific preference out of these couriers, feel free to mention in the order notes & inform us by calling our customer care, once you have placed your order.

For a detailed explanation of our refund, return and replacement policy, please click here.

Since we stock all products at our warehouse, many items come in and out of stock quite frequently. You can always reach out to us to check when we would be getting more stock and we can provide you information on if and when we would be getting more stock for that item. In some cases, we also allow pre-orders to be placed for particular items that we know would be coming in stock soon.

In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

While we do not have a limit when placing a Cash on Delivery order online, in certain cases we would have to split your order and dispatch it in multiple parts in accordance with the limits our courier partners may have. We would call or Whatsapp you to inform you before we split the order and dispatch in parts. If you would like to place a larger order and receive all items as soon as possible, we always recommend paying for the order online.

When you are completing your purchase and have selected your shipping preference, on the payment page there is a section to enter ‘Gift card or discount code’. In that section, you can enter the discount code or the gift card code and apply it. The total amount will be adjusted accordingly.

While you cannot combine 2 discount codes for any order, you can definitely apply a discount code and then use your gift card along with it.

If you select to pay online, you are redirected to our payment processor’s secure portal. All payment information is securely collected via our payment processor directly. Our website does not collect or store any credit/debit card details or any other payment information which is entered by you while completing your transaction. We also do not collect nor have access to your account password which is protected by a secured platform.

Usually you can cancel your order within 12 hours of placing it. You just need to inform us via phone, Whatsapp or email - we are available Monday to Saturday from 9 AM to 6 PM. If you had paid for the order online and we have not yet dispatched your order, we can process a full refund back to your payment method. If your order has already been dispatched, we might not be able to cancel it.

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please contact us at customercare@sylvi.in and our customer service team will ensure we process your order.

We process orders very quickly so that we can get your order to you as fast as possible. If you need to change or cancel your order, please contact us immediately. However, once our warehouse has processed your order, we will be unable to make any changes.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.

If your order is within our Return Policy, you will need the following things to return your order.

We have a 10 day return policy. To be eligible for a return…

  • Your Product must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
  • The Product will be subject to a thorough quality check in order to be eligible for a return.

Sylvi Watches reserves the right to refuse to return a product if it is not in its original condition, is damaged or missing parts for reasons not due to our error. We would arrange to have the concerned item picked up from your address & delivered back to us through third party couriers. However, if your pin code is not eligible for reverse pickup, you will need to self ship your item here:

Style Feathers,
4002, 4th floor, Silver Business Point,
Nr. Uttran Amroli ROB Approach,
Uttran Amroli Road, Uttran, Surat, Gujarat, India - 39410

If you intend to return a product, kindly inform us by email at: customercare@sylvi.in

Yes. You are eligible for return if…

  • Your product has a manufacturing defect.
  • Product received has missing spare parts.
  • Received damaged or wrong product.
  • You dislike your product.

You must return your order within 10 days of purchase. To return the product, you need to share the package opening video proof.

Yes, you can return an online order in-store. In-store returns are subject to the same return policy as our online return policy. When you visit the store, make sure to bring your order summary.

Your refund will be processed as soon as your return order reaches us at Style Feathers, 4002, 4th floor, Silver Business Point, Nr. Uttran Amroli ROB Approach, Uttran Amroli Road, Uttran, Surat, Gujarat, India - 394105. Please allow up to 5-7 business days for the refund to reflect on your account, this timeframe can vary depending on your bank.

The refund will be issued to the original form of payment. For example, if a Gift Card was used to place the order the refund would be issued back to the original gift card used on the order.

Refund might take up to 5-7 business days for your refund to process after your return package is delivered. The refund will be issued to the original form of payment. Once processed, please allow 3-5 business days for the refund to reflect on your account, as processing time can vary depending on your bank.

If you do not receive your refund in this time frame, please contact our Customer Care with your order number and the return tracking number for your package.

We do not allow changing the delivery address after order confirmation. However, you can cancel your order and place a new order with a new address. Contact us if you need anything else related to your order.

On your successful order, you will get tracking information by SMS, Email & WhatsApp. Furthermore, if you have created an account on Sylvi, you will get your order tracking info in Dashboard.

To cancel your order, you need to call us directly on our customer care number. Or you can also cancel your order by sending us a message on WhatsApp.

Our Customer Care & WhatsApp number is: 96876 60234

Your order will be shipped next business day of purchase.

Here are some typical reasons why an error may have occurred during checkout:

  • Your card must be issued in India. For shipments within India, Sylvi accepts only Indian issued credit cards.
  • Orders must be placed from within India.
  • Make sure you are using the correct payment details.

If you tried to place an order and received an error message during checkout, your order was not placed. Each order attempt with an error message will result in a credit/debit card authorization.

An authorization is not a withdrawal, but rather, a temporary hold of your funds. If an order is not placed successfully, the pending authorization(s) will usually drop off in 3-5 business days, depending upon your bank. Note that there is no need for you to take any additional action for the pending authorization to automatically be removed.

If you have confirmed that you comply with the bullet points above and are still having trouble checking out, please contact Customer Care.

We offer free shipping on Pre-paid orders. However if you choose Cash on delivery, you will be charged a small amount of Rs 49 as shipping charge.

If you have not received the order confirmation email, contact our customer care number. By providing your registered mobile number, you can receive your order confirmation details and tracking details via email or SMS.

All promos only apply to select items after exclusions. If the promo code you are using does not apply to your cart, then the item(s) in your cart are not eligible for the discount. Still have questions? Please contact Customer Care with the promo code you are using and the product name you are attempting to purchase.

We accept lots of payment methods. You can pay for your order via:

  • Credit Card (Visa, Master Card, RuPay)
  • Debit Card (Visa, Master Card, RuPay)
  • UPI (Google Pay, PhonePe, BHIM, Paytm)
  • Wallet (PayTM, PhonePe, Amazon Pay, Freecharge, Mobikwik, Airtel Money, JioMoney, PayZapp)
  • Ola Money Postpaid + Wallet
  • EMI (Axio, ZestMoney)
  • Pay Later (Simpl, Lazypay, ICICI Bank Pay Later, FlexiPay by HDFC Bank)
  • Net Banking
  • Cash On Delivery (COD)

You can redeem your Sylvi Gift Card the same way you apply a discount code. To redeem Sylvi Gift Card, follow these steps:

  • After adding the product to the cart go to the checkout page.
  • On the checkout page, you'll see a "Discount Code" or "Have a Coupon" box.
  • Paste your coupon code or gift card code there.
  • Then click on the "Apply" button.
  • And you're done.